Terms and Conditions

These Terms of Sale set out the terms under which Goods are sold by Us to business customers through this website, www.optiglobal.co (“Our Site”).  Please read these Terms of Sale carefully and ensure that you understand them before ordering any Goods from Our Site.  You will be required to read and accept these Terms of Sale when ordering Goods.  If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site.  These Terms of Sale, as well as any and all Contracts,  are in the English language only. 

1. Definitions and Interpretation
   1. 1. In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

2. Access to and Use of Our Site
   1. 1. Access to Our Site is free of charge.
      2. It is your responsibility to make any and all arrangements necessary in order to access Our Site.
      3. Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
3. Business Customers and Consumers
   1. 1. These Terms of Sale apply to business customers only.  These Terms of Sale do not apply to individual consumers purchasing Goods for personal use (that is, not in connection with, or for use in, their trade, business, craft, or profession).
      2. These Terms of Sale constitute the entire agreement between Us and you with respect to your purchase of Goods from Us.  You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.
4. Goods, Pricing and Availability
   1. 1. We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods.  Please note, however, the following:
         1. 1. Images of Goods are for illustrative purposes only.  There may be slight variations in colour between the image of a product and the actual product sold due to differences in device displays and lighting conditions;
            2. Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.
      2. We cannot guarantee that Goods will always be available.  Stock indications are [not] provided on Our.
      3. Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues.  Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods.  However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.
      4. [In some cases, as explained in the description of Goods on Our Site, more significant changes may be made to the Goods.  If any such changes are made and will affect your Order, We will notify you in writing before the changes take effect and you will be given an opportunity to cancel your Order (or the affected part thereof), and We will issue a refund for any Goods paid for but not received.]
      5. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed.
      6. All prices are checked by Us before We accept your Order.  In the unlikely event that We have shown incorrect pricing information, we will contact you in writing to inform you of the mistake. 
      7. Prices on Our Site are shown [both] exclusive of [and inclusive of VAT].  If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
      8. Delivery charges are not included in the price of Goods displayed on Our Site. 
5. Orders – How Contracts Are Formed
   1. 1. Our Site will guide you through the ordering process.  Before submitting your Order you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.
      2. If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible.  If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, we may pass those costs on to you.
      3. No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  [Our acknowledgement of receipt of your Order does not mean that We have accepted it.]  Our acceptance is indicated by Us sending you an Order Confirmation by email.  Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
      4. Order Confirmations shall contain the following information:
         1. 1. Your Order Number;
            2. Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
            3. Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
      5. In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing.  No payment will be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible.
      6. Any refunds due will be made using the same payment method that you used when ordering the Goods [unless you specifically request that We make a refund using a different method].
6. Payment
   1. 1. Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.  Your chosen payment method will not be charged until We dispatch your Goods.
      2. Payment must be made in full for your Order, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).
      3. We accept the following methods of payment on Our Site:
         1. 1. Stripe
            2. PayPal
            3. Invoice Account
            4. Purchase Invoice
7. Delivery, Risk and Ownership
   1. 1. All Goods purchased through Our Site will normally be delivered within or under 14 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process.
      2. Delivery will be made by our courier company who are instructed to notify you advance of your delivery taking place.
      3. Delivery shall be deemed complete once We have delivered the Goods to the address [including, where relevant, any alternative address] you have provided.
      4. Ownership of the Goods passes to you once We have received payment in full of all sums due (including any applicable delivery charges).
8. Faulty, Damaged or Incorrect Goods
   1. 1. We warrant that the Goods, on delivery, shall be as described; be free from material defects in design, material, and workmanship; be of satisfactory quality (as defined in the Sale of Goods Act 1979); and be fit for any purpose described by Us.
         1. 1. The non-compliance has arisen as a result of your failure to follow Our instructions on the correct usage, maintenance, installation, storage of the affected Goods or, where no instructions are provided, your failure to follow good trade practice with respect to the same;
            2. The non-compliance has arisen as a direct result of any information (incorrect or otherwise) provided by you to Us;
            3. You have made any unauthorised alterations or repairs to the affected Goods; or
            4. The non-compliance is the result of normal wear and tear, deliberate damage, negligence, or abnormal or unsuitable working conditions.
9. Events Outside of Our Control
   1. 1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
10. Communication and Contact Details
    1. 1. If you wish to contact Us with general questions or complaints, you may contact us by email at [email protected].
11. Complaints and Feedback
    1. 1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
       2. All complaints are handled in accordance with Our complaints handling policy and procedure.
       3. If you wish to give Us feedback on any aspect of your dealings with Us, please contact Us in one of the following ways:
          1. 1. [In writing, addressed to [email protected]